How Weblogs can help solve the knowledge management dilemma
A must-read paper by consultant Martin Roell, "Distributed KM - Improving Knowledge Workers' Productivity and Organisational Knowledge Sharing with Weblog-based Personal Publishing" crystallizes what a lot of people have been saying about the potential of Weblogs, but none so completely and with so much research to support the argument.
The paper asserts that while improving knowledge workers' productivity is key for businesses today, most knowledge management efforts are really information management. Then, it discusses personal publishing tools such as Weblogs as a way to support knowledge work and the knowledge worker, as well as to disseminate knowledge through an organization.
Roell defines these knowledge work processes:
--finding codified information
--organising personal information (PIM)
--making sense of information
--"creating" new ideas
--establishing and maintaining a personal network
--collaborating in communities.
The uses for blogs in knowledge work, Roell says, include:
--personal filing cabinet
--means to get feedback on ideas
--conversations (especially using Trackback)
--networking ("personal presence portal")
He goes on to map the uses for blogs to each of the knowledge processes specified above, discussing individual and organizational benefits, as well as talk more specifically about uses for organizational learning.
I'm really glad that someone wrote this article. Some earlier postings from this blog on this and related topics:
Can blogs be KM tools?
Using a blog as a personal knowledge management system
Trackback as a learning/KM tool
Personal knowledge management tools (not blogs), part I
Personal knowledge management tools (including blogs), part II