Thursday, June 06, 2013

Improve Communication Skills With a Positive “No” by Kimberly Gerber

Last week I started a series on de-cluttering your communications habits to create more effective results. In this post I will share tips to improve your communication skills by learning to decline more powerfully and positively. For a lot of people, saying “no” is really hard. For others, saying “no” gracefully seems next to impossible—yet both situations have disastrous implications.

“No” is a leadership word. To be effective in any type of leadership role, we must master the art of the decline. More importantly, the ability to decline with grace has the multi-pronged benefit of reducing your to-do list while preserving relationships and building trust with one other. continue reading