Wednesday, December 19, 2012

Mobile Learning Certificate by ASTD

The growing presence of mobile devices worldwide has resulted in a dramatic change in the way people learn. Businesses, organizations, and academic institutions need to respond to the increasing demand from their learners to deliver training, learning, and performance support through mobile applications. Mobile learning (or m-learning) implementation is an ambitious goal and requires a wide range of knowledge about all aspects of this new and growing platform.

  •  Jan 28-29, 2013 - San Jose, CA
  •  Feb 28-Mar 01, 2013 - Alexandria, VA
  •  May 17-18, 2013 - Dallas, TX
  •  Sep 19-20, 2013 - Seattle (Kirkland), WA
  •  Nov 07-08, 2013 - Atlanta, GA


  • Member Price: $1,095
  • List Price: $1,395

Program Details           Registration Details         Learning Objectives       

Friday, December 14, 2012

Skills for Coaching Employees

( -- Successful businesses recognize the importance of quality leadership. Having skilled mentors at hand to encourage and engage contact center employees can make or break desired performance levels. While many supervisors and managers are natural leaders, others may struggle when required to praise or discipline employees. Coaching plays an important role in the success of each team or department, and contributes to the overall success a company. If your center suffers from lackluster leadership, provide supervisors and managers with call center employee coaching training and watch revenues increase.

Coaching Skills Training Increases Employee Productivity
When employees’ are supervised by effective leaders, their productivity increases. Effective leaders are skilled at praising employees for a job well-done, and expert at correcting undesirable employee behaviors. Call center coaching skills training teaches supervisors and managers how to connect with employees. When employees’ are engaged they are more receptive to coaching, and management is able to maximize time spent with each employee to improve his or her performance...  continue reading
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