(Business2Community.com) -- Successful businesses recognize
the importance of quality leadership. Having skilled mentors at hand to
encourage and engage contact center employees can make or break desired
performance levels. While many supervisors and managers are natural
leaders, others may struggle when required to praise or discipline
employees. Coaching plays an important role in the success of each team
or department, and contributes to the overall success a company. If your
center suffers from lackluster leadership, provide supervisors and
managers with call center employee coaching training and watch revenues
increase.
Coaching Skills Training Increases Employee Productivity
When employees’ are supervised by effective leaders, their productivity increases. Effective leaders are skilled at praising employees for a job well-done, and expert at correcting undesirable employee behaviors. Call center coaching skills training teaches supervisors and managers how to connect with employees. When employees’ are engaged they are more receptive to coaching, and management is able to maximize time spent with each employee to improve his or her performance... continue reading
Read more.
Coaching Skills Training Increases Employee Productivity
When employees’ are supervised by effective leaders, their productivity increases. Effective leaders are skilled at praising employees for a job well-done, and expert at correcting undesirable employee behaviors. Call center coaching skills training teaches supervisors and managers how to connect with employees. When employees’ are engaged they are more receptive to coaching, and management is able to maximize time spent with each employee to improve his or her performance... continue reading
Read more.
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