Tuesday, December 21, 2004

What companies are doing to improve performance

A Leadership Pulse study from the University of Michigan and eePulse, Inc. asked executives "What are you doing to improve your company's performance beyond cutting costs?"

Responses were:

• 27% Undertaking company-wide performance improvement initiatives to
refine current processes

• 17% Focusing on specific strategies, partnerships and business growth
opportunities to increase sales

• 13% Providing employees with training, seminars and other educational

• 11% Motivating and recognizing employees

• 8% Introducing new products and services to the marketplace

• 7% Implementing the latest technology to streamline operations

• 7% Hiring new employees and concentrating on recruitment efforts

• 6% Improving internal communications

• 4% Improving customer service and personal goals mentioned

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