According to Bruce Tulgan, author of Not Everyone Gets a Trophy, more employees are undermanaged than micromanaged—missing the two-way communication that is craved by many employees.
Just as micromanagers can cause employees to lose interest in their work or leave the job, those managers who undermanage—fail to give the day-to-day feedback to employees—also lose their employees to disengagement.
The job of the middle manager is complex and is often overlooked when it comes to training. Supervisors and managers need to spell out expectations every step of the way, ensure necessary resources are in place, track performance constantly, correct failure and reward success.
Middle management is one of the most important jobs in the organizations—as learning and performance professionals, you must take the time to give managers to skills and development they need to succeed.