Tuesday, June 23, 2009

An Eye Toward Better Performance at Scripps Health

Perhaps the bigger a company grows, the more conscientious it gets in terms of tracking the quality of its workers.

For example, one of the tools used for performance management at Scripps Health, a San Diego-based non-profit community health care system, is called "The Eye Chart."

Designed by an outside consulting firm, "The Eye Chart" is a large-scale visual tool that looks at factors such as leadership performance and cultural engagement across the entire company.

After compiling data from employee satisfaction surveys, the feedback is transformed into a bottom-up multi-rater leadership assessment. Departments that have healthy "mini-cultures of excellence" are represented in green and yellow quartiles while those that are struggling or failing are represented in orange and red quartiles.

The chart is intended to help managers find both the good and the bad aspects of their department, and to aid executives and operational leaders in making staff decisions.

What other types of performance management tools help companies find the pulse of their workplace cultures?

To find out more about performance management at Scripps Health, read "Prescription for a Turnaround" in the June issue of HR Magazine (SHRM members-only on the web). It details how matching talent with business needs and using rewards-tailored compensation for high achievement helped the company recover financially.

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