Friday, November 19, 2004

Best you might've missed: TechLearn, pt. 3

Here are notes from a couple of other sessions I attended.

The Buck Stops Here (Chief Learning Officers Panel)
Panelists: Ted Hoff, CLO of IBM; Jill Smart, CLO of Accenture; Steven Teal, VP of Learning Services, Mariott International; Bill Wiggenhorn, Vice Chairman of GEM Corporation; Daisy Ng, VP of Hewlett Packard. Moderated by Elliot Masie.

--Create credibility between the learning organization and senior executives so execs see learning as a way to move the business forward. The measures of success are effectiveness and efficiency metrics, how revenue grows, whether leaders are developed. (Hoff)

--But how do I personally measure success? How senior executives speak about learning (Hoff).

--You can go wrong by not staying aligned with the business strategy and long-term vision, by being too tactical and not long-term strategic enough (Teal).

--Two other areas to contribute: Helping the business go into new practice areas and markets. Learning officers are scouts; they see the world differently than others in the organization (Wiggenhorn).

--Measure the leadership team on whether they allow their people to get training (Smart).

--Measure the cost of ignorance: What did it cost the organization when someone didn't know something (Wiggenhorn).

--Move from classes to collaboration to learning embedded in work. Learning is 80 percent informal; IBM is trying to make training reflect that (Hoff).

--Trainers need to understand the business drivers and issues (consensus).

--Lean what kind of people, teams, skills, are needed. Be proactive (Hoff).

--Make sure learning is positioned as an investment, not a cost. Have senior leadership sponsorship (Smart).

Gaming & Learning: An Expert Dialogue
Panelists: Ron Edwards, President, Ambient Performance; Mark Prensky, CEO, Games2Train; Mark Oehlert, Manager, Booz Allen Hamilton; Robert Gehorsam, SVP, There, Inc.

I came in late so I didn't catch which faces went with which names. Here are thoughts in general from the panelists.

--When do we use games? Game is a language, so when do we want to speak game? When we have an audience receptive to listening.

--You can implement a simple learning game and get game learning accepted in the organization before doing anything elaborate and expensive.

--If you embed the ability for *users* to make modifications within the learning like some games do, the effect is very powerful and lasting.

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