Tuesday, November 13, 2012

Four Key Skills to Change Company Culture by Joseph Grenny

Earlier this year, Goldman Sachs’ culture came under fire following an employee’s scathing op-ed piece in The New York Times. The employee lambasted Goldman Sachs for claiming to uphold one set of highly moral written cultural rules but in reality operating on quite another. He wrote about the enormous gap between what employees were told to do and what they actually did when interacting with customers and colleagues.

Unfortunately, corporate cultures, or cultural operating systems, like the one contested at Goldman Sachs are the rule rather than the exception. Powerful and toxic unwritten rules are steering our organizations to year-end reports filled with disgruntled employees, dissatisfied customers and mediocre results.

Cultural operating systems (COS) are the written and unwritten rules that guide employee behavior and influence the bottom-line. The measure of a good cultural operating system is the degree to which it enables an organization to execute superbly and innovate consistently.

More Related at: Human Capital COP

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