Wednesday, December 19, 2012

Mobile Learning Certificate by ASTD

The growing presence of mobile devices worldwide has resulted in a dramatic change in the way people learn. Businesses, organizations, and academic institutions need to respond to the increasing demand from their learners to deliver training, learning, and performance support through mobile applications. Mobile learning (or m-learning) implementation is an ambitious goal and requires a wide range of knowledge about all aspects of this new and growing platform.

  •  Jan 28-29, 2013 - San Jose, CA
  •  Feb 28-Mar 01, 2013 - Alexandria, VA
  •  May 17-18, 2013 - Dallas, TX
  •  Sep 19-20, 2013 - Seattle (Kirkland), WA
  •  Nov 07-08, 2013 - Atlanta, GA


  • Member Price: $1,095
  • List Price: $1,395

Program Details           Registration Details         Learning Objectives       

Friday, December 14, 2012

Skills for Coaching Employees

( -- Successful businesses recognize the importance of quality leadership. Having skilled mentors at hand to encourage and engage contact center employees can make or break desired performance levels. While many supervisors and managers are natural leaders, others may struggle when required to praise or discipline employees. Coaching plays an important role in the success of each team or department, and contributes to the overall success a company. If your center suffers from lackluster leadership, provide supervisors and managers with call center employee coaching training and watch revenues increase.

Coaching Skills Training Increases Employee Productivity
When employees’ are supervised by effective leaders, their productivity increases. Effective leaders are skilled at praising employees for a job well-done, and expert at correcting undesirable employee behaviors. Call center coaching skills training teaches supervisors and managers how to connect with employees. When employees’ are engaged they are more receptive to coaching, and management is able to maximize time spent with each employee to improve his or her performance...  continue reading
Read more.

Tuesday, November 13, 2012

Four Key Skills to Change Company Culture by Joseph Grenny

Earlier this year, Goldman Sachs’ culture came under fire following an employee’s scathing op-ed piece in The New York Times. The employee lambasted Goldman Sachs for claiming to uphold one set of highly moral written cultural rules but in reality operating on quite another. He wrote about the enormous gap between what employees were told to do and what they actually did when interacting with customers and colleagues.

Unfortunately, corporate cultures, or cultural operating systems, like the one contested at Goldman Sachs are the rule rather than the exception. Powerful and toxic unwritten rules are steering our organizations to year-end reports filled with disgruntled employees, dissatisfied customers and mediocre results.

Cultural operating systems (COS) are the written and unwritten rules that guide employee behavior and influence the bottom-line. The measure of a good cultural operating system is the degree to which it enables an organization to execute superbly and innovate consistently.

More Related at: Human Capital COP

Monday, November 12, 2012

Time Management Training by ASTD

Time management training defines the elements of effective time management and provides a blueprint for improving organizational skills and increasing productivity.

Time Management Training reveals how to help others develop strategies for increased productivity and effectiveness. Workshops cover scheduling, delegating, procrastinating, managing distractions, overcommitting, managing email, and completing paperwork.. read more

Thursday, November 08, 2012

From Traditional Instruction to Instructional Design 2.0 by Jane Bozarth

The opportunities to broaden the reach of the L&D department, and promote participant interaction and shared learning, are now limitless with social media.
We’re working in a wonderful era of easy-to-use, readily available social media technologies ideally suited to learning and instruction. These tools―blogs, wikis, social networking sites, microblog sites, video sites, and more―provide wonderful, new opportunities to invite participation from our learners.

Anecdotal reports from learning and development (L&D) professionals indicate that trainers and instructional designers are enthusiastic about and interested in using new tools and approaches, but just don’t have a good understanding of how to do so. Industry news and technology aficionados offer frequent updates about new social media tools (such as the recently launched Google+) or updates to old ones—often without much in the way of ideas for integrating them into practice.

Advantages are many: Social media allow more participation over a span of time, encourage people to “learn out loud” for the benefit of others, and provide ways to more closely embed learning into work. So what are some strategies for workplace learning practitioners seeking to incorporate these new tools into their training design?

Monday, November 05, 2012

Training Certificate | Train-the-Trainer Program by ASTD

The Premier Train-the-Trainer Program.
This three-day workshop is a practical, how-to overview of the entire training function. It prepares new trainers with critical training skills and introduces seasoned practitioners to the latest techniques for delivering powerful training. This includes being introduced to the ASTD Competency Study, which forms the foundation of the ASTD Training Certificate.
More Details: Train the Trainer Details

  •  Nov 12-14, 2012 - San Francisco, CA
  •  Nov 28-30, 2012 - New York, NY
  •  Dec 11-13, 2012 - Chicago, IL
  •  Dec 17-19, 2012 - Atlanta, GA
  •  Jan 27-29, 2013 - San Jose, CA
  •  Feb 06-08, 2013 - Alexandria, VA
  •  Apr 15-17, 2013 - Los Angeles (El Segundo), CA
  •  May 16-18, 2013 - Dallas, TX
  •  Jun 17-19, 2013 - Alexandria, VA
  •  Jul 10-12, 2013 - Seattle (Kirkland), WA
  •  Sep 16-18, 2013 - Philadelphia, PA
  •  Sep 18-20, 2013 - Alexandria, VA
  •  Oct 02-04, 2013 - Toronto, Ontario
  •  Dec 04-06, 2013 - New York, NY
  • Member Price: $1,395
  • List Price: $1,695

             I just want to mention how life changing the certificate program was. I don't use those words lightly. I had never attended anything like the ASTD Training Certificate and my eyes were opened to the world of training and development. I was energized to reach new heights with my training. It's not often that something is not only career changing, but life changing.
Mark, a past participant of the
Training Certificate Program 

Friday, November 02, 2012

ASTD's Coaching Certificate

Help others develop, take action, and make better decisions.
Improve your clients' ability to set goals and achieve satisfying results by helping them identify and take advantage of their natural strengths. Participants will learn a model that outlines a coaching process they can use with individuals, teams, or an entire organization, and will practice foundational coaching competencies through role plays, group exercises, and case studies.
More Details: Coaching Certification Program:

  •  Nov 14-15, 2012 - Dallas, TX
  •  Nov 26-27, 2012 - New York, NY
  •  Dec 11-12, 2012 - Chicago, IL
  •  Feb 14-15, 2013 - Los Angeles (El Segundo), CA
  •  Mar 04-05, 2013 - Alexandria, VA
  •  May 17-18, 2013 - Dallas, TX
  •  Jul 18-19, 2013 - New York, NY
  •  Sep 23-24, 2013 - Alexandria, VA
  •  Nov 14-15, 2013 - New York, NY
  • Member Price: $1,095
  • List Price: $1,395

Facilitators: Lisa K. Nabors, R.W (Bob) Johnson, Virginia Bianco-Mathis

             Participating in the ASTD Coaching Certificate Program was an invaluable experience that will benefit me tremendously in my professional career. The facilitator demonstrated his vast knowledge from more than 20 years as a coach by providing guidance through real-world examples of situations that we may encounter, along with the necessary coaching skills. In addition, the program was structured to help ensure that we understood how to apply the principles we learned in actual circumstances.
Fred Polirer
Performance Specialist

Wednesday, October 31, 2012

Career Wellbeing

Gallup researchers recently conducted studies of people in more than 150 countries to identify core elements that define human wellbeing. Their research is detailed in Wellbeing: The Five Essential Elements by Tom Rath and Jim Harter.  Their findings describe the human experience from suffering to thriving in five universal categories of wellbeing: career, social, financial, physical, and community.
Career wellbeing was determined to be the most critical of the five elements. “Career” is defined as what you do each day and how you occupy your time, including home and family care, volunteer work, community participation, school, or other activities.
Read More: Career Wellbeing    
More About Career Development

Blended Learning Certificate by ASTD

Go beyond traditional classroom learning.
Today's learning professionals are under pressure to address ever-evolving skills needed in their organizations, and they are being asked to do so with limited resources and time. This ASTD program provides the roadmap for creating high-impact solutions that address these needs by combining various learning platforms, methods, and formats to motivate learners, produce real results, and increase productivity. After this workshop, participants will be able to take immediate steps to design blended learning solutions using the tools and action plan provided.
  •  Nov 12-13, 2012 - San Diego, CA
  •  Nov 28-29, 2012 - New York, NY
  •  Dec 04-05, 2012 - Chicago (Schaumburg), IL
  •  Jan 28-29, 2013 - San Jose, CA
  •  Mar 18-19, 2013 - Alexandria, VA
  •  May 17-18, 2013 - Dallas, TX
  •  Jul 15-16, 2013 - Los Angeles (El Segundo), CA

Facilitators: Edmond Manning, Jennifer Hofmann, Nadine Martin


Member Price: $1,295
List Price: $1,595

Friday, October 26, 2012

The Science of Happiness at Work

What drives you to be happy at work and why does it matter? The iOpener Institute and ASTD are giving you the opportunity to take an evidence-based benchmarked assessment. This new and unique tool will offer you personal insights and an understanding of how to leverage happiness at work for yourself, your teams and your organizations.
But why does it matter? Our empirical data shows Happiness at Work drives increased performance, productivity and a sense of achieving potential.  Seven years of research and development have resulted in ROI-linked metrics that enable orgs, teams and individuals to assess the status quo, analyze the results then act on the findings.

Read More at: The Science of Happiness at Work 

Thursday, October 25, 2012

Communities of Practice

ASTD’s Communities of Practice help you find information that is relevant to your needs, and connect with today’s thought leaders.
Each community focuses on a key area of the learning and development field and is led by a community manager whose in-depth knowledge of their field will ensure that the content, offerings, and resources are consistent with your needs.

Communities of Practice:

  • Workforce Development
  • Career Development
  • Government
  • Higher Education
  • Human Capital
  • Learning and Development
  • Learning Technologies
  • Sales Enablement
  • Senior Leaders and Executives
  • Global HRD

  • Tuesday, October 16, 2012

    ASTD TechKnowledge® 2013 | San Jose, California

    In San Jose, California, January 30 - February 1, 2013, ASTD will welcome more than 1,200 people who focus their daily attention on the design and delivery, management and strategy of technology and learning to the 2013 TechKnowledge® Conference and Exposition. Attendees will come together alongside 70 exhibitors in the learning technology space to learn, network, and move people forward through the application of learning and technology.

    ASTD TechKnowledge®
    Registration Details
    For Exhibitors

    Friday, October 12, 2012

    Conflict Management: Lessons From The 2nd Grade

    “An 8-year-old's conflict management toolbox proves that managing conflict is not as sophisticated as you might think”

    A mother of 8 year old son, Bonnie Hagemann, posted the same conflict management toolbox as it would be of higher organizations, this surprised Saundra Stroope, who helps employees and leaders develop skills to resolve conflicts as her job. She found out that toolbox of that 2nd grader were almost exactly the same as practiced by her. Same as asking for help, compromising, avoiding, sharing, humor, negotiation, ignore and more.

    As it is known that conflict resolution is a skill that differentiates high executives from average workers, although how a conflict is taken care of, is never a defined procedure. It varies from experience to practices.